on Life and Livingness – by Tom

This iPhone look-alike gets a thumbs up: http://www.zdnet.com.au/samsung-galaxy-s-339302015.htm

This is a reply to Michael Brito’s article at http://www.site-reference.com/articles/General/Social-CRM-A-recycled-buzzword-or-a-sustainable-business-strategy.html

Excellent article Michael! First I’ve heard of the concept and you have done a good job of outlining some of the major challenges but I fear you have left out the bull in the china shop. I observe that the ability of the average person to communicate adequately is actually reducing over time. One could argue that the more data one has about the customer with whom one engages, the more likely one is to interact appropriately. If so, why is the divorce rate rising? Surely one knows most about the person with whom one spends the most time? If so, why the disconnect?

My take is that the whole social CRM concept is more applicable to interactions between senior management than it is between call centre staff and end users. Senior management are senior management in part because they are more intelligent and better communicators.

Another factor is the anonymity of many people’s actions on the internet. The anti-social persons are the most dangerous. One could argue that the most important indicators of an anti-social person’s lack of social responsibility are hidden behind their anonymity – you cannot identify them as the cause of their destructive posts.

Anyway, thanks for the post. Food for thought.

Didn’t take long! http://www.youtube.com./watch?v=7PE_vr0t3FA

Another 4 minutes and 6 seconds of visual and acoustic artistry http://www.wimp.com/dubaifountain/

51 out of the top 100 economic units are corporations, the other 49 are countries. Corporations are not interested in human rights, human life, ecological sustainability or even sustainable wages. Vote for life with your purchasing $! http://www.youtube.com/watch?v=qCnWZncHH2Y

I received a post that said: Did you know the earth is about 6,588,000,000,000,000,000 tons in weight? and when I Googled it, sure enough http://science.howstuffworks.com/planet-earth-weigh.htm says its mass is 6,000,000,000,000,000,000,000,000 (6E+24). Ah isn’t the internet grand? You can get divergent opinions on anything!

For a start, it’s a great BS meter. And we could certainly use one of those per voting public on the political and economic fronts. On the other hand I don’t like his denigration of personal observation. Can’t even begin to agree with what he would undoubtedly say about awareness. http://www.youtube.com/watch?v=PGNxgm3tdG

A torpedo did not sink that South Korean ship. https://docs.google.com/viewer?url=http%3A%2F%2Fwww.seoprise.com%2F~bu%2Fdk%2FLetter_to_Hillary_Clinton_US_Secretary_of_State.pdf&pli=1